I helped another customer on a third party website, where I earn supplemental income answering computer and technology related questions. This is the customers question:
Purchased Turbotax Deluxe at Sams. Unable to install. Tried to download OS X 10.11.
Stated it cannot be installed on my computer. How can I do my taxes?
This individual owned a Macintosh with the following specifications:
* OS X Yosemite
* version 10.10.5
* iMAC 27-inch late 2013
* processor 3.2 GHz Intel Core i5
* Memory 16 GB
Newer versions of Turbotax, for example 2017 versions, now require MAC OS 10.11. This is known as El Capitan. In order to upgrade your MAC operating system, you must now have an Apple ID.
Dec 08, 2015 The OS X El Capitan v10.11.2 update improves the stability, compatibility, and security of your Mac, and is recommended for all users. This update: Improves the reliability of Handoff and AirDrop. Fixes an issue that may cause Bluetooth devices to disconnect. Fixes an issue that prevented Mail from deleting messages in an offline Exchange account. Will allow you to install a full working version of Mac OS X El Capitan and that version will be 10.11.6, this is all you need. If you want to install Mojave you can download that via the App Store, the installer app will download directly to your Applications folder as Install macOS Mojave.app and will install version 10.14.6. Tried to download OS X 10.11. Stated it cannot be installed on my computer. How can I do my taxes? This individual owned a Macintosh with the following specifications:. OS X Yosemite. version 10.10.5. iMAC 27-inch late 2013. processor 3.2 GHz Intel Core i5. Memory 16 GB. Newer versions of Turbotax, for example 2017 versions, now require. Install older OS X onto an external drive. The following method allows you to download Mac OS X Lion, Mountain Lion, and Mavericks. Start your Mac holding down Command + R. Prepare a clean external drive (at least 10 GB of storage). Within OS X Utilities, choose Reinstall OS X. Select external drive as a source. Enter your Apple ID. Now, the official OS X 10.11 El Capitan Final Version (Build: 15A284) for Mac devices has been publicly released for installation and upgradation by general public users for free. Apple has also released Safari 9 web browser for OS X El Capitan v10.11, OS X Yosemite v10.10.5 and OS X Mavericks v10.9.5. The Direct Download Links of Free OS X 10.
If you have installed El Capitan before, then all you have to do is browse to the “Apple Store” on your macintosh. You need to login with your Apple ID. Click on the “Purchases” tab.
A list of all your previous purchases will populate. Apple considers operating system upgrades as purchases. Select “El Capitan” and then click on “Download”.
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Depending on the speed of your Internet connection, this download can take hours to complete. If you have NOT installed Apple MAC OS El Capitan before, you will need to download El Capitan from this alternative Apple Store download link. You will need to access this link from your Macintosh computer.
Once El Capitan finishes downloading, then the installation will open. You will need to accept some terms of conditions. Keep clicking “Next” until you come across a “Restart” window.
Click on “Restart” and your Macintosh will reboot and begun upgrading from Apple MAC OS 10.5 Yosemite to Apple MAC OS 10.11 El Capitan. You can click on the Apple icon and select “About this MAC” to verify your operating system. You should see MAC OS 10.11 populated.
Here is a bonus tip. Now that you have successfully upgraded your Macintosh to El Capitan, you can upgrade other MACs to El Capitan by just logging into the Apple store with your Apple ID and clicking on “Purchases” tab.
You can then download El Capitan from this tab. Finally, if you are having problems upgrading to El Capitan, it might be because your Apple Macintosh hardware is NOT compatible.
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